Client Relations Executive - Digital Assets

responsibilities

• assisting a group of high-profile clients with escalation and acting as an advocate across all asset classes and operational areas
• identifying inter/intra system exceptions resulting from trade lifecycle processing malfunctions and escalating/investigating/resolving root cause as needed
• Formal Service Reviews and monthly checkpoints with all of their allocated clients
• creating and managing virtual, global teams to deliver process/technology changes for our key clients (both tactical and strategic)

requirements

• minimum of five years of relevant experience
• quick to spot areas where business processes need to be changed, for escalation and quick resolution of problems/developments
• regular communication with sales and operations heads demonstrates the ability to communicate effectively at all levels
• proven data analysis skills, including data visualizations and trend articulation, as demonstrated by daily, weekly, and monthly use of SRM's Skills that will assist you in the role
• significant post-trade operations experience in the Crypto or financial markets
• experience in Crypto, prime brokerage, and/or trade flow operations
• proven PowerPoint, Excel, and MIS skills, as well as experience presenting to large or senior groups both internally and abroad
• crypto/digital assets experience or foreign exchange product knowledge are preferred

culture & perks

• Do something meaningful
• Be a part of the future of financial technology and the no.1 company in the industry
• Fast-moving, challenging, and unique business problems
• International work environment and flat organization
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, casual work attire

about us

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.