Client Success Specialist

role overview

The primary function of the Client Specialist / Client Service is to provide exemplary service to our customers. You can work remotely with us. The role will assist customers through providing the product knowledge, information, research, problem-solving and follow-up.

responsibilities

• Responsible for handling customers’ inquiries, provide the customers with various consultations and comprehensive solutions through different online channels
• Understand in details about all the features of the products and services, introduce to the clients with proper language and communication skills
• Ensure customers satisfaction, provide customers with proper information, and handle customer’s emotion with patience and good manners
• Maintain close collaboration with People, Marketing, Design, Operations, Product & BI Teams

requirements

culture & perks

Working on hi-tech projects, getting to deploy quickly and seeing first hand how it changes the lives of our users. This unique opportunity to reshape the financial industry from the ground up gives all of us a common burning purpose. Sounds cliche to say we are passionate about what we do, but we really live and breathe this stuff!

Benefits:

• Integrity

We act with integrity at every turn

• Teamwork

We value each other’s efforts

• Courage

We are not afraid of mistakes

• Innovation

We never give up seeking creative ways

• Openness

We are transparent with our processes

• Urgency

We seize fleeting opportunities timely

about us

WOO Network was incubated by Kronos Research, connecting traders, exchanges, institutions, and DeFi platforms with democratized access to the best-in-class liquidity and trading execution at zero or low cost.

The opportunity to work among individuals who are both driven and talented is few and far between. At WOO Network we believe that Web3 is all about breaking down barriers and bringing people together closer than ever before. Our mission of progressing decentralization in an industry that stands at the forefront of innovation has fostered an environment of ingenuity, perseverance, and fulfillment.