Community Moderator (NEAR Foundation)

Role Overview

NEAR has the reputation of creating and nurturing a warm, welcoming and inclusive community. Community Moderators usually act as the first touch point to the NEAR ecosystem and play a vital role in ensuring that the NEAR community is thriving and healthy by offering a safe and inclusive space online. 

In the next 12 months, we'd like our moderators to moderate channels, engage with the community, convey community feedback to the NEAR Foundation, and constantly improve the overall experience for the NEAR community across online channels.

responsibilities

• Provide 24/7 coverage on Telegram, Discord, Forum & Reddit
• Maximize retention and reduce churn
• Maintain and improve engagement
• Channel NPS surveys/SOCI/CSAT scores
• Build a sense of community (SOCI) and facilitate the process of people helping each other.
• Constantly find new ways to refine and improve community experience
• Relay feedback from the community to the NEAR Foundation

requirements

• Familiarity with platforms like Telegram/Discord/Discourse/Reddit and tools that can be used to manage them efficiently
• Produced reports on relevant moderation statistics, issues and outcomes
• Strong organizational and multitasking skills, and a proactive approach
• Excellent writing and communication skills in English 
• Strong understanding of Web3 terms and technology
• Great knowledge of online communities and cool under pressure
• Not required, but nice to have: ability to read and write in multiple languages

culture

We value:

• ECOSYSTEM-FIRST: always put the health and success of the ecosystem above any individual's interest
• OPENNESS: operate transparently and consistently share knowledge to build open communities
• PRAGMATISM OVER PERFECTION: find the right solution not the ideal solution and beat dogmatism by openly considering all ideas
• MAKE IT FEEL SIMPLE: strive to make the complex feel simple so the technology is accessible to all
• GROW CONSTANTLY: learn, improve and fail productively so the project and community are always becoming more effective

NEAR is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. NEAR is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please let your recruiter know during the interview process. 

about us

NEAR Foundation exists to enable community-driven innovation to benefit people around the world.

We are a non-profit foundation headquartered in Switzerland that is responsible for contracting protocol maintainers, funding ecosystem development, and shepherding core governance of the NEAR protocol.