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Technical Account Manager

help Hacken scale the company's revenue by providing perfect customer service

type of job

full-time

updated at

15 months ago

job details

role overview

We are looking for an effective Account Manager who will help us scale the company's revenue by providing perfect customer service. Technical background is a must to succeed in this role (preferably - blockchain experience).

responsibilities

  • Manage long-term (for cybersecurity sphere) projects: 2-10 weeks
  • Establish long-term relationships with clients
  • Coordinate with Sales Managers during the pre-sales cycle to schedule audits
  • Coordinate with Auditors to estimate audit project timelines
  • Manage team scheduling for client and research projects.
  • Be a client's point of contact for all communications through the audit.
  • Provide status updates to internal team and clients.
  • Evaluate and escalate issues to management and facilitate resolution.
  • Review and deliver reports to clients.
  • Coordinate with Marketing team to publish audit reports.

requirements

Our ideal candidate can organize and structure processes and is a great communicator. They are excited by an opportunity to realize their professional potential and are driven by the speed of a fast-paced working environment in an innovative sphere.

  • At least 2 years of hands-on experience as an Account Manager in a service IT company
  • Advanced English
  • Excellent communication skills
  • Excellent organizational skills

Will be a plus:

  • Experience in cybersecurity and/or crypto market
  • Understanding of blockchain sphere

culture & perks

We are a rapidly developing company in an innovative sphere. As the cyber market is growing rapidly, we have a strong intention to take its significant share during the next 3 years.

What’s in it for you:

  • Opportunity to influence and feel your impact inside the company
  • Great opportunities for personal and career growth
  • Challenging goals
  • Minimum bureaucracy, maximum independence
  • Budget for conferences, seminars and training that will help you grow as a professional
  • Flexible working hours
  • Office/remote work
  • Medical insurance, paid vacation and sick leaves

about us

We are a leading security consulting company with an essential focus on blockchain security and a community of like-minded people who are passionate about a common goal. Our mission is to make web 3.0 a safer place.

organization

open page
Hacken
Hacken
details
Deliver confidence in Web3 product & token security with the suite of cybersec solutions