Operations Lead

role overview:

Set up and optimize intropia’s business operations. You will be responsible for designing and implementing scalable processes that drive operational efficiency and enhance our client and candidate experiences.

must-haves

• Proven Leadership Experience: Demonstrate a track record of successful leadership, including managing teams and achieving target metrics.
• Analytical Mindset: Share instances where your analytical skills contributed to better operational outcomes.
• Previous Experience: Showcase your prior work in process optimization, preferably within a startup or dynamic environment. Highlight your contributions and outcomes.
• Quantifiable Results: Share quantifiable achievements, such as percentage improvements in process efficiency, cost savings, or reduction in turnaround time.

responsibilities

• Process Development: Design, document, and implement end-to-end operational processes, including candidate sourcing, client engagement, interview coordination, and onboarding.
• Workflow Optimization: Identify bottlenecks and inefficiencies in current workflows and propose and execute solutions to streamline operations.
• Team Collaboration: Collaborate with recruitment and business development teams to align processes and ensure seamless handoffs between departments.
• Quality Assurance: Implement quality control measures to deliver consistent and high-quality service.
• Performance Metrics: Define and track key operational performance metrics, analyze data to identify trends and present insights to the leadership team.
• Scaling Strategy: Develop strategies for scaling our operations as the company grows, including planning for increased client volume and candidate outreach.
• Training and Development: Develop training materials and provide guidance to team members to ensure adherence to established processes and best practices.

your background

• B2B Experience: You have a solid understanding of B2B operations and have successfully navigated this sector's unique challenges and opportunities.
• Proven Startup Growth: You have successfully led the growth of a startup from 0-10 people to a scale of at least 100 individuals. And you have the eagerness and desire to replicate this accomplishment once more.
• Team building: You possess exceptional recruitment skills and have experience hiring and onboarding 30+ team members, demonstrating your ability to build high-performing teams and understand the needs of hiring managers.

benefits

• Equity options and solid success-based bonuses
• PTO for holidays, vacations, or sick days

about intropia

Our ambitious goal is to challenge the status quo and build the world’s first decentralized recruitment platform, a win-win solution for organizations, communities, and professionals.

Intropia empowers:

• Organizations to overcome recruitment challenges and hire the best talent,
• Communities and recruiters to monetize their audience, referring their members to open positions,
• Professionals to find promising startup opportunities by applying with a single click.

intropia’s culture

• Dedication: We are hard-working and compassionate about what we do and have the initiative to take responsibility and deliver outstanding results.
• Expertise: We are committed to continuous learning and growth to deliver superior solutions, make informed decisions and drive innovation.
• Honesty: We are always honest with each other and are not scared to give negative feedback to each other. We can reflect on our past and be self-criticizing to understand what we can improve in the future.
• Care: We genuinely care about the project, the people we are working with, and the people we are working for – our users and clients.
• Critical thinking: We analyze and question everything, from minor details to overarching strategies, by approaching problems and situations with healthy skepticism and challenging assumptions
• User-centric approach: Before What and How we always ask Who and Why.